Shipping policy

Thank you for shopping with Foreal. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, festive periods, or promotional sales, order processing may take slightly longer.

Shipping Timeline

Estimated delivery times are as follows:

• Metro Cities: 3–5 Business Days
• Other Cities & Towns: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, natural disasters, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer Free Shipping on selected orders or promotional campaigns. Such offers are subject to change without prior notice.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details. You can use the tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If the delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing the order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, incorrect contact numbers, or unavailable recipients.

Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened, please:

• Do not accept the package if possible.
• Take clear photographs of the package.
• Contact our customer support within 24 hours of delivery with your order number and supporting images.

Failure to report shipping-related damage within the specified time may affect claim eligibility.

Lost Shipments

If your order has not been delivered within the estimated timeframe, please contact our support team. We will coordinate with the courier partner and provide an update as soon as possible.

International Shipping

Currently, we only ship within India. International shipping is not available at this time.

Delays Beyond Our Control

While we strive to deliver every order on time, delays caused by courier services, government restrictions, natural disasters, strikes, weather conditions, or other events beyond our control may occur. We appreciate your patience in such situations.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: foreal.in@gmail.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST